Faq

How long does shipping take?

Standard shipping typically takes 5-7 business days within the US and 10-15 business days for international orders. Expedited shipping options are available at checkout.

Do you offer international shipping?

Yes, we ship worldwide. International orders may be subject to customs fees and import taxes which are the responsibility of the customer.

What is your return policy?

We accept returns within 30 days of delivery for unworn, undamaged jewelry with original packaging. Please contact our customer service to initiate a return.

Can I exchange my item?

Yes, we offer exchanges for items of equal or greater value within 30 days of delivery. The customer is responsible for return shipping costs.

How should I care for my jewelry?

To maintain the beauty of your pieces:

• Store in a dry place away from direct sunlight
• Avoid contact with water, perfumes, and chemicals
• Clean with a soft, dry cloth

Do your products contain nickel?

All our jewelry is nickel-free and hypoallergenic, making it suitable for sensitive skin.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed.

Is my payment information secure?

Yes, we use 256-bit SSL encryption to protect all transactions. We never store your full payment details on our servers.

Do you offer custom jewelry designs?

Yes, we accept custom orders for special occasions. Please contact our design team at [email protected] with your requirements.

How long do custom orders take?

Production time for custom pieces varies depending on complexity, typically ranging from 2-4 weeks before shipping.